This page explains in detail how your personal information is collected, used, and protected at Krakya. We believe you should have full control over your own data.
Krakya takes your privacy seriously. This policy explains exactly what we do — and don't do — with your personal data. If you have any questions, our support team is available anytime.
Krakya is an online Sports Betting and gaming platform serving users in Bangladesh. When you register on Krakya, use the platform, or get in touch with our support team, we receive certain personal information. You have the right to know how that information is used, and it is our responsibility to be transparent about it.
This Privacy Policy explains exactly what information Krakya collects, how it is used, who it is or isn't shared with, and what steps are taken to keep your data safe. This document is written in Bengali because Krakya believes every user deserves access to this information in their own language.
By using the Krakya website or app, you acknowledge that you have read and accepted this Privacy Policy. You will be notified in a timely manner of any changes to the policy.
Krakya collects data in two ways: information you provide directly (for example, during registration), and information generated automatically as you use the platform.
The information you provide at registration includes your name, mobile number, date of birth, and mobile banking number for payment purposes. These details are essential for creating and managing your account. Additional identity documents may be requested for KYC verification.
When you use the platform, certain data is collected automatically, including your device type, operating system, browser information, IP address, and usage patterns (such as time spent on each page and which betting markets you viewed). This data is used to improve platform performance.
| Data Type | Why We Collect It | Required? |
|---|---|---|
| Name & Mobile Number | Account Creation & Verification | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Mobile Banking Number | Payment Processing | Yes |
| Device & IP Information | Security & Fraud Prevention | Automatic |
| Usage Patterns | Improving Your Experience | Automatic |
| National ID | KYC Verification | If Required |
Krakya uses your information solely to provide and improve its services. Every use of your data has a specific purpose, and your data is never used beyond that purpose.
Your name and mobile number are used to create and manage your account, verify payments, and send essential notifications such as transaction confirmations. Your age information is used solely to confirm that you are 18 or older.
Device and IP information is used to keep your account secure. If an unusual login pattern is detected — such as a sudden login from another country — the system automatically flags it and may request additional verification.
Krakya analyses your usage patterns to make the platform more intuitive. Data on which pages get the most traffic, where users encounter friction, and which features are popular helps our design and development teams make better decisions.
Krakya uses industry-leading technology to protect your data. Beyond technology, organisational and policy-level measures are also in place to ensure your information is genuinely secure.
All data transmission is secured via SSL/TLS encryption. This means that whenever you log in or make a transaction on Krakya, your information travels across the internet in a fully encrypted state — no one can intercept and read it along the way.
Sensitive data stored on our servers is kept in encrypted format. Passwords are never stored in plain text — only a cryptographic hash is retained, which makes it impossible to recover the original password. This means no Krakya employee can ever view your password.
An automated monitoring system runs around the clock to detect suspicious activity. If an unusual login, an abnormal payment pattern, or bot activity is detected, protective measures are immediately applied to the affected account.
Krakya uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help the platform recognise you.
Essential cookies are required for the platform to function — for example, keeping you logged in and saving your language settings. These cookies cannot be disabled because the site's core functionality depends on them.
Performance cookies are used to measure platform effectiveness. Data collected through these cookies is fully anonymised and cannot be linked to any individual. You can manage these cookies through your browser settings.
Keep in mind that disabling cookies may limit certain features — for example, your login session won't be remembered and you'll need to sign in each time. That said, it's entirely your choice.
Krakya believes you should have control over your own data. To that end, we ensure a set of clearly defined rights.
Right to access your data: You can find out at any time what information Krakya holds about you. Submit a request to the support team and a copy of your data will be provided within 30 days.
Right to correct your data: If any information in your account is incorrect, you can have it updated. Some details — such as your mobile number — can be changed directly in your account settings; for others, you will need to contact the support team.
Right to erasure: if you wish to close your account, you can request that your personal data be deleted. However, certain data may need to be retained for a specified period due to legal obligations or ongoing disputes.
Right to opt out of marketing communications: You can opt out of promotional messages from Krakya at any time. Transactional notifications required for the service — such as payment confirmations — cannot be turned off as they are part of the service itself.
Krakya provides services exclusively to individuals aged 18 and above. Date of birth is verified at registration, and any account suspected of belonging to a user under 18 is immediately suspended.
Krakya does not knowingly collect data from anyone under the age of 18. If we become aware that a minor's data has been collected, it is deleted immediately and the associated account is closed.
A note for parents – if you suspect your child or teenager is using an online betting platform, please contact Krakya's support team. We will investigate immediately.
If your child has accidentally created a Krakya account, please contact our support team. The account will be closed, all associated data will be deleted, and any transactions will be reviewed.
Krakya reserves the right to update this Privacy Policy at any time. Updates may be made in response to technological changes, legal requirements, or changes in business operations.
For significant changes, users will be notified via SMS or an on-platform notice. For minor changes, the "Last Updated" date at the top of this page will be revised.
If you object to a revised policy, you may close your account. Continuing to use the platform after any changes will be taken as acceptance of the updated policy.
Your data is protected on multiple levels, not just one
All data transmitted between your device and Krakya's servers is encrypted via SSL/TLS.
Sensitive data stored on our servers is kept in encrypted form and is never directly readable.
Passwords are never stored in their original form. Only a hash is kept, and it is impossible to reverse-engineer the original password from it.
An automated system operates 24/7 to detect suspicious activity in real time.
Krakya staff can only access the information necessary for their specific role.
An external team of security experts regularly reviews and tests Krakya's security infrastructure.
We stand by you not just in policy, but in practice
Frequently Asked Questions About Our Privacy Policy
To find out what information Krakya holds about you, submit a request to our support team. Your data will be provided within 30 days.
If any of your information is incorrect, you can update it through your account settings or by contacting support.
You may request deletion of your data when closing your account. However, certain information may need to be retained for legal reasons.
You can opt out of promotional messages at any time. Essential notifications cannot be turned off.
Requests to view, correct, or delete your data can be submitted through the Krakya support team. Once your identity is verified, requests are typically processed within 7–30 days.
Your data and funds are completely secure at Krakya. Open an account today and start enjoying Sports Betting on Bangladesh's trusted betting platform.