Please read these terms and conditions carefully before creating or using a Krakya account. Your rights, responsibilities, and Krakya's commitments are all clearly set out here.
These terms and conditions constitute a legal agreement governing your use of the Krakya platform. By creating an account or logging in, you confirm that you have read and agreed to abide by all of these terms.
Krakya is an online gaming and Sports Betting platform built specifically for users in Bangladesh. Through this platform, you can enjoy our services, bonus offers, betting features, and customer support.
Only those who are legally permitted to do so may use Krakya's services. It is entirely your responsibility to comply with the local laws of your jurisdiction. Krakya does not facilitate violations of the laws of any specific country or region, nor does it encourage users to do so.
Krakya reserves the right to discontinue or restrict its services at its sole discretion under any of the circumstances listed below. Although these Terms & Conditions are written in Bengali, standard legal principles apply for the purposes of interpretation.
When registering on Krakya, you must provide your real name, mobile number, and other accurate details. Registering with false information is strictly prohibited and such accounts may be closed at any time.
Only one Krakya account may be created per mobile number. If multiple accounts are detected using the same device, IP address, or payment method, Krakya reserves the right to freeze the balances of those accounts and close them.
You are fully responsible for keeping your account password and login credentials confidential. You must not allow anyone else to access your account. If you suspect any unauthorized access, contact Krakya support immediately.
| Subject | Rules | Comment |
|---|---|---|
| Minimum Age | 18 years | Mandatory |
| Number of Accounts | 1 per person | Strictly Enforced |
| Accuracy of Information | Accurate Information Required | Verifiable |
| Password Sharing | Strictly Prohibited | User responsibilities |
| KYC verification | Mandatory When Required | Before Withdrawal |
Deposits on Krakya can be made via Bkash, Nagad, and Rocket. The minimum deposit amount is ৳100. Deposits are usually instant, though they may occasionally take up to 30 minutes depending on mobile network conditions.
Withdrawals must be made to the same payment method used for your deposit. Withdrawals to another person's payment account are not permitted. The withdrawal process is typically completed within 1–3 working hours. KYC verification may be required before your first withdrawal.
Krakya does not charge any transaction fees, though your mobile banking provider's own fees may apply. For any transaction-related issue, contact the support team — if it is not resolved within 24 hours, the escalation process will be initiated.
If money laundering or fraud is suspected, Krakya reserves the right to temporarily suspend any transaction and place the account under review. Additional identity documents may be requested in such cases.
Once a bet is confirmed on Krakya, it cannot be changed or cancelled unless Krakya itself voids the bet. In live betting, odds change continuously; the odds at the time of confirmation are considered final.
If a match is cancelled or abandoned, bets are generally voided and stakes refunded. However, certain tournament rules may apply in specific cases — this will be stated in the bet details in advance.
If a technical error causes incorrect odds to be displayed and a bet is placed at those odds, Krakya reserves the right to void that bet. If a confirmation is not received due to a system error or network issue, the support team will investigate and take appropriate action.
All bonus offers on Krakya come with specific terms. Welcome bonuses, reload bonuses, cashback, and free bets each carry their own wagering requirements and expiry. You should read the relevant terms before activating any bonus.
Bonus balances cannot be withdrawn directly before the wagering requirements are met. Any winnings from bonuses also become withdrawable only after those requirements are fulfilled. For Sports Betting, only bets placed at minimum odds of 1.50 generally count toward wagering.
Krakya reserves the right to modify, suspend, or cancel any bonus offer at any time. If the terms of a bonus offer change, users who have already received that bonus will remain subject to the original terms. If Krakya finds evidence of bonus abuse, it reserves the right to cancel the relevant bonus and investigate the account.
Once you receive a bonus, check the expiry date right away. Wagering requirements typically need to be completed within 7–30 days. Any unused bonus will be automatically forfeited once the validity period expires.
Krakya believes that betting and gaming are a form of entertainment. We encourage our users to play responsibly and provide a range of tools and features to support that.
If you feel betting is getting out of control, set deposit limits, enable a session timer, or take a temporary break. All these tools are easily accessible from your Krakya account settings.
Krakya never encourages users to bet beyond their means. Our support team is always ready to provide responsible gaming guidance. Anyone experiencing gambling-related problems is encouraged to seek professional help.
Krakya is committed to protecting your personal information. Details provided at registration are used solely for service delivery, identity verification, and transaction security. Your information is never sold to third parties.
Krakya uses SSL encryption and modern cybersecurity technology to keep user data secure. Your payment information is not stored directly on Krakya's servers — it is processed through the mobile banking gateway.
Krakya uses cookies to enhance your browsing experience. This information is used to improve platform performance. For more details, please refer to our Privacy Policy.
Krakya reserves the right to temporarily suspend or permanently close an account without prior notice under the following circumstances.
If your account is closed, your original deposit balance (excluding bonuses) is generally refunded. Different rules apply in cases of fraud. If you wish to close your account voluntarily, contact the support team.
Krakya reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via email or an on-platform notice.
Continued use of the platform after any changes will be considered acceptance of the updated Terms & Conditions. If you do not agree with the new terms, you have the right to close your account.
You can always check when the Terms & Conditions were last updated by looking at the "Last Updated" date at the top of this page. If you need a copy of a previous version, you can request one from our support team.
What We Ensure Beyond the Terms
Staying compliant with Krakya's rules doesn't require anything complicated — a few simple good habits are all it takes.
Enter your real name, mobile number, and date of birth accurately. This is important to avoid issues during future KYC verification.
If you have forgotten an old account, contact support before opening a new one. Having two accounts linked to the same phone number can cause issues.
Before claiming any bonus, check the wagering requirements and expiry date. This will save you from any confusion later on.
Never share your password with anyone. If you notice anything suspicious, change your password immediately.
If you run into any issue or irregularity, don't try to handle it on your own — contact Krakya support. They'll guide you in the right direction.
Alongside the terms, Krakya also recognizes certain rights that belong to you.
You have the right to get full details on any bonus, payment policy, or betting rule. Our support team is obligated to answer any question you have.
You have the right to withdraw your actual balance (excluding bonuses) at any time, provided the applicable conditions have been met.
If you are unhappy with a decision, you may file a formal complaint and Krakya is obligated to investigate it.
You can close your account at any time. Please make sure to withdraw your balance before doing so.
Frequently asked questions about the terms and conditions
Krakya's rules are straightforward and fair. Create your account now, claim your welcome bonus, and enjoy a safe experience — fully in English.